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Victims or Villains Intelligent Incident Response Can Save the Day

Intelligent Incident Response

Intelligent Incident ResponseThe morality of data breach today is more complicated unlike the nursery school tales that says don’t lie, don’t steal and be nice with others. But when you are being stolen from, you have to follow suit with the nursery tale. Don’t lie, act quickly and always be nice even when everyone is getting mad at you. If you try to be sneaky or act defensive, you can go from being a victim to a villain within a swipe of a headline. Today, larger volumes of data are being compromised due to the frequency that data breaches are occurring.

As the height of identity theft, loss of privacy and the number of infrastructures exploited increases, the changes intensify. This has forced most organizations to be liable to serious financial penalties, greater legislative and regulatory scrutiny and damage to their reputation.

For an organization that always suffer from data breaches, it becomes critical for them to respond in an intelligent and confident manner. But with today’s rooted connected landscape, organization need to know how they can protect themselves and their customers while safeguarding and increasing business value. Let’s take a look at the following approaches that can help when a data breach occurs.

Preventing the Next Data Breach

In preventing a data breach, an effective approach is based on the idea that an organization should increase an adversary’s “work factor” in such a way that, malicious activities are unprofitable, and the attackers will move on to an easier target. Basic technical preventative methods such as automated scans are more reliable and efficient because they scale easily. Staffing monitoring teams round the clock, especially for smaller organizations have proven to be inefficient.

Responding to a Data Breach

Data breach incidents can occur regardless of the measures that have been put in place to prevent them. Most organizations have resolved to respond to a data breach in a resilient and professional manner. But in the actual sense, when confronted with an actual data breach, it becomes very clear that there is a lack of the response capabilities. In most cases, the technologies needed to recover and detect data loss are not in position.

When making a response, it is important to consider people, technology, process and sometimes politics. Develop a plan, for that plan and decisively respond to any data breach.

Preparing and Managing Your Message

The message about a data breach should be about creating transparency with the organization and the public. The organization should always communicate in an ethical and trustworthy manner. It is no time to use communication to pull the wool over people’s eyes or hiding behind a veil of silence. Organizations should communicate effectively in an honest and transparent manner during and after the attack. Present the impact and the necessary steps you are taking or about to take to address the impact of those affected.

Taking The Next Steps

In modern life, data breaches have become a regular feature and have personally affected most of us. Data breaches are inevitable, but resources invested in advance can pay off when a crisis occurs.

It takes great maturity and courage for any organization to recognize that it will not be able to control the story after a breach goes public. To maintain credibility in such difficult circumstances, organization have to be honest with their customers.


Once a breach occurs swift decisions that require accurate data, have to be taken. A sound data breach response includes managing the message, developing a plan, taking decisive actions and planning regular scenarios. Sometimes a wide range of internal stakeholders is involved as well as the services of external crisis management and media experts.

Finally, it is advisable that organizations should always take stock in order to ensure that they are fully prepared to counter any emerging security challenge before it gets too late.

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